It’s a welcome change for consumers, no doubt – tired of brands constantly peering over their shoulder. And if it means avoiding death by 1000 clicks from having to customise our consent on every single website, then that’s cause for celebration.
But what does it mean for marketers? Third-party data has been the go-to for so long, raising a few key questions:
Third-party cookies track and store your browsing data. They enable brands to serve you ads related to products you’ve previously searched for, even when you’re on an unrelated website or an entirely different platform.
The truth is, many marketers have already lost their appetite for third-party biccies. They’re actually less effective than we’d like to admit. For every pro, there are also problems, resulting in:
You’ve probably seen this clumsiness first-hand – like being served an ad for a product you’ve already bought. We’re so accustomed to living under a panoptic digital marketing regime that this kind of glitch barely raises an eyebrow, but it still adds up to a frustrating user experience. If brands are going to stalk us, they should at least pay attention to our behaviour, right?
So if third-party data isn’t cutting it, what’s the alternative?
In an attempt to wean us off third-party cookies, Google trialled FLOC — The Federated Learning of Cohorts, which worked similarly, but tracked groups of users instead of individuals for a ‘safety in numbers’ approach. However, it was red-flagged within the industry for still enabling advertisers to single out individuals through loopholes.
Enter Google’s TOPICs, an even broader data gathering service, which sorts users into topline interest categories – e.g. ‘here’s Stephanie, she likes sports and music’. While this offers users more anonymity, it doesn’t give marketers much to work with. Surely there’s a way to gain useful insights without being intrusive?
We’re back in the cookie jar, but with a different recipe this time. The first-party cookie only tracks user behaviour on a brand’s own website. Whatever users do elsewhere is their business, but on your site, it can inform personalised, bespoke navigation. It’s a direct conversation between brand and buyer, with no hidden agenda or invasive data gathering, which means:
One of the big advantages of first-party cookies is personalisation that streamlines a user’s journey. You’re not tagging along and pestering someone while they look at other websites. But when a customer comes through the door of your site, you can provide a warm welcome like they’re a regular in your store—’Hey, we remember you. These items you looked at last time are still available if you’re interested.’
It’s more targeted and a lot less creepy. It’s the difference between assisting a shopper who’s browsing your shelves versus chasing them down the street with a brochure.
If you really want to unearth rich data, a Customer Data Platform (CDP) is the gold standard in data aggregation. It’s a software system that gathers first-party data from online and offline sources, whether it’s through ad clicks or a phone conversation – all above-board and sourced through direct brand interactions. Advantages of a CDP include:
One of the standout elements of a CDP is real-time data, which gives brands the ability to seize the moment with each customer. With dynamic personalisation, instant recommendations and triggered messaging, it can be a smoother path to conversion.
All in all, the abolition of third-party cookies is an opportunity for brands to rethink the way they connect with customers and activate their first-party data strategy. 2024 will be less about reliance on third-party data sources and more about authentic interactions that are timely, meaningful, and give customers a sense of being seen without being stalked.
The bottom line is that the best customer journey is the one that aligns user intent with relevant, targeted cues in the right setting. Not a sustained bombardment until no one can stand the sight of your products, whether or not they need them.
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